Your content request email is highly configurable to maximize content acquisition and the user's experience. Below you will find explanations for the various settings available to you in the content request email's configuration panel. For directions on where to access these settings, see how to Edit Automated Customer Emails.
If at any time you need to turn off your content request emails you may do so by de-selecting the checkbox shown below. Many of you may wonder "Are my content request emails going out?" This is the first place to verify that they are "on."
2. Limiting the number of emails sent
If you have customers with multiple orders in a short period of time, you may wish to limit the number of content request emails they will receive. For example, if your content request email is delayed by 30 days, you may choose to limit the content requests per customer by 30 days. Inputting "30" here would mean that a customer would only receive 1 content request email in any 30 day period.
3. Set time of day for delivery
Is your customer base more responsive in the evening? What about early morning? You can set the time of day for delivery. When no hour is set, the content request emails go out at the same time the order was marked as shipped/completed/fulfilled + the configured delay (e.g., 15 days). Note: The times shown in the drop-down are UTC time (Coordinated Universal Time). Google can do the conversion for you so you select the appropriate time.
4. Set day of week for delivery
Are your customers more likely to respond on a weekend? Or do you see a high response rate to your other email marketing messages on Tuesdays? Whatever you'd like to test, you can select the day of the week for your content request emails to send. When no day of the week is selected, the content request emails go out daily and on a rolling basis.
5. Limit by minimum cart size
Let's say you only want customers who have spent $5 or more to be invited to share their experience, you may do so with this setting. Use with caution: We recommend that you allow your customers to share their experiences across your entire product catalog. Often times that $.80 part is going into an incredible project that can bring even the most innocuous components to life.
6. Limit by maximum cart size
Why might you want to use this? Some of our customers have relationships with wholesalers who buy in bulk and whose orders are subsequently quite large. While "customers," these wholesalers are not the end users of the products (typically), and because of this it doesn't make sense to send them a content request email.
If you anticipated shipping delays, you can change the delay between orders being marked as shipped/completed/fulfilled and when the content request email goes out.