Here's what you can look forward to:
Faster page loads
Built on modern React.js architecture, the new displays reduce the payload on your site and load more quickly.
More clicks through great design
You'll see and experience an enhanced look and interface that will complement the design of modern stores and increase user interaction with your valuable content.
Lightbox View Example
The new displays are available in beta. If you're ready to upgrade, sign up for priority access now. We'll be accepting 50 stores into the beta launch. Once the beta period ends, all stores will be upgraded to the new displays. See FAQs at the bottom of this page for more information.
Preview the displays on these early access stores:
What is a beta launch?
We have conducted extensive internal testing of the new displays and already have customers using them on their websites. A beta launch is used to get feedback and quickly identify and fix any unforeseen bugs. As a beta participant, you are highly encouraged to share any issues you come across, even if they seem trivial to you. In doing so, you're assisting our developers in identifying and addressing problems more rapidly than they could do themselves.
When and how will I be notified if I'm selected?
You will be notified by email once priority access is granted. Your displays will be upgraded within 24-48 hours of acceptance. We will be granting priority access on a rolling basis, so it may be a week or two until you hear from us. Everyone will be notified once we reach our 50 customer limit.
How should I give my feedback while I'm participating in the beta launch?
We want to hear from you! Please send any observations, feedback, or issues to firstname.lastname@example.org with a subject line of: "Displays"
Is the beta launch optional?
Yes, the beta launch is optional. You may choose to continue using your current displays until we roll out the new displays for all customers.
How long will the beta last?
The beta will last approximately 8 weeks.
When is the public release?
The public release date for the new displays across all customers is Monday, July 9, 2018.
If I don't sign up for priority access today, can I get in on the beta later?
While you may sign up for beta access at any time, we recommend that you sign up as soon as possible because we are only accepting 50 customers into the beta program.
What does Rivet Works need to upgrade me?
Our user account "email@example.com" needs access to your store. The level of access is the same as what was provided during initial implementation. View Access Instructions >
What if I have applied custom CSS to the Rivet Works embed?
If you have applied custom CSS to the Rivet Works embed, many of the classes that were previously targeted no longer exist. Rivet Works does not provide support to custom, off-platform modifications made to our displays. If you need additional assistance, please contact us at firstname.lastname@example.org and we will put you in touch with a trusted third-party partner.
How do I upgrade myself?
If accepted into the beta program, and we do not have access to your store, we will contact you with step-by-step instructions.
What if I don't want to switch?
We are confident that the modern architecture and design best practices in the new displays is a positive enhancement for your store and its performance--so much so, that we will cease to support the new displays after Monday, July 9, 2018.
What about carousel and map displays?
Some of you may be using the carousel or map display types. These are not included in the Summer 2018 upgrade. If you wish to replace your carousel or map with an additional filmstrip or gallery, please contact our Support team and we would be happy to assist you.
What exactly will happen on Monday, July 9, 2018, with the public release?
As we get closer to July 9, we will send out an email announcement and communicate through an in-app message what time you should expect the upgrade to occur. You will know it's coming. You will not experience any downtime, nor will you need to make any changes to your site or your Rivet Works configuration. We will perform the upgrade behind the scenes. Once the upgrade has occurred, if you visit any page with content, you will see the content load in the newly-designed displays. It's as easy as that!
Have a question that's not shown here? Send it on over to us through email@example.com.