I recently updated my website's theme and now I don't see Rivet displays under my products. Why?
When your website theme updated, our embed code for the product displays did not migrate to the new theme.
How can I get the displays back?
- You have a 90-day grace period from when you first signed up. If you need a re-implementation within 90 days from signup, Rivet Works will perform the re-implementation for you at no additional cost, and within 5-10 business days of when the request was made. Contact us to get started.
- Rivet Works Managed Services team will re-implement at a billable rate of $100 per hour (no pro-rating or partial hours). We anticipate that most re-implementations will be completed within one hour. If your re-implementation is more complex and requires more time, you will be made aware and we will only bill for hours that you authorize in advance. Contact us to get started.
- If you commit to a 12-month prepaid term Rivet Works will waive the re-implementation fee. Contact us to migrate your plan and start your re-implementation.
- You may implement on your own with the help of instructions available in the Resource Library. If you're comfortable making HTML changes to your store's templates, then this may be the best option for you.